Lori Desktop Box Large

Delivery Information

When will my order be delivered if I order now?
Our current delivery timeframe is:
In stock items:
3-7 Days
Deliveries occur on weekdays within normal business hours (public holidays excluded).
Backorder items:
These products will be back soon according to the lead time listed under ” When do I get it?

How much is the delivery fee?
Delivery is free to main city centers on orders over R400. Regional areas will be quoted a surcharge on checkout.

Who will deliver my order?
CLM makes use of reliable contracted third-party transporters with a national delivery network.

Safe Contactless Delivery (COVID-19)

In line with government directions, all our transporters will adhere to strict safety protocols. Delivery personnel are screened daily, will wear face masks during delivery and required to sanitise their hands regularly. Delivery personnel are required to maintain social distancing of 1.5m from customers and may only enter a customer’s home if all residents wear face masks. As an additional precaution, it is recommended that customers sanitise parcels personally based on guidelines which will be provided.

Where do you deliver to?

We deliver to all cities and towns within the South-African borders. Main cities are delivered free of charge and regional areas will show a surcharge at checkout. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

Can I collect my order from your warehouse?

Under the current COVID-19 lockdown regulations we do not permit any collections from any of our warehouses. All orders shall be delivered by courier only.

How will I know when my order is on its way?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. This can be done on the relevant websites.

Anything else I should take note of when my order arrives?

It is important that cartons be checked for visible damages and that the number of cartons/parcels delivered corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton (e.g. two chairs may be packaged in one carton). Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.